DETIKO FAQs

Orders & Shipping

I placed an order but haven’t received a confirmation email. What should I do?

Please check your Spam, Promotions, or Junk folder first. If you still can’t find your confirmation email, contact our support team with the email address used at checkout.

Can I change or cancel my order after placing it?

We process orders quickly to ensure fast shipping. If you need to change or cancel your order, please contact our support team as soon as possible. Once your order has shipped, we may no longer be able to modify or cancel it.

How long does shipping take?

Most U.S. orders are delivered within 5–10 business days. Shipping times may vary depending on your location, shipping method, and carrier conditions.

Do you offer international shipping?

Yes. DETIKO ships to selected international destinations. Shipping rates and estimated delivery times will be calculated at checkout.

How can I track my order?

Once your order ships, you will receive a tracking number by email. You can also track your order through your DETIKO account if available.

Why is my tracking information not updating?

Tracking updates may take 24–48 hours to appear after shipment. If there has been no movement for several days, please contact our support team for help.

What should I do if my package is delayed, lost, or arrives damaged?

Please check your tracking link first. If your package arrives damaged, contact us within 48 hours of delivery with photos of the packaging and product. Our support team will help you with the next steps.

Returns & Refunds

What is your return policy?

We offer a hassle-free return policy for eligible items within the return window listed on our Return Policy page. Products must be returned in their original condition with all included accessories.

How do I start a return?

Contact our support team with your order number and the email address used at checkout. We will guide you through the return process.

When will I receive my refund?

Once we receive and inspect your returned item, refunds are usually processed within 3–5 business days back to your original payment method. Your bank or payment provider may need additional time to post the refund.

Warranty & Support

Does DETIKO offer a product warranty?

Yes. Selected DETIKO products come with a Limited Warranty covering manufacturing defects under normal use.

What is not covered under warranty?

Damage caused by misuse, accidental damage, unauthorized modifications, improper installation, or normal wear and tear is not covered under warranty.

How do I contact DETIKO support?

You can contact our support team through the contact information listed on our website. Please include your order number, product model, and a clear description of the issue.

Product & Camera FAQs

Does the DETIKO camera require a monthly subscription?

No. Selected DETIKO cameras support local storage, so a monthly subscription is not required for basic use. Optional cloud storage plans may be available on certain models.

Can I use the camera without cloud storage?

Yes. Many DETIKO cameras support local microSD card storage, allowing you to save recordings without using cloud storage.

Is installation beginner-friendly?

Yes. DETIKO cameras are designed for simple DIY setup. Many models can be installed within minutes without complicated tools.

Does the camera work outdoors?

Selected DETIKO cameras are designed for outdoor use and can operate in rain, heat, and cold weather conditions. Please check the product page for the specific weather-resistance rating of your model.

Can I view the camera remotely when I’m away from home?

Yes. You can securely access live video and recordings through the DETIKO app anytime, as long as your camera and phone have an internet connection.

Will the camera continue recording if Wi-Fi disconnects?

Some models can continue recording locally to a microSD card during temporary internet interruptions. Remote viewing and app alerts may require an active internet connection.

Does the camera support Alexa or Google Assistant?

Selected DETIKO cameras support Alexa and Google Assistant integration. Please check the product page for compatibility.

Window Camera FAQs

What is a window camera?

A window camera is a smart camera designed to monitor the area outside your window, such as your front door, porch, driveway, yard, or package delivery area.

Can I use a DETIKO window camera for package monitoring?

Yes. DETIKO window cameras are designed to help you monitor everyday moments outside your home, including package deliveries, visitors, vehicles, and activity near your front door or porch.

Is a window camera good for apartments and renters?

Yes. A DETIKO window camera can be a great choice for apartments, rentals, and homes where drill-free installation is preferred.

Can the camera see clearly through glass?

DETIKO window cameras are designed for through-glass viewing. For best results, keep the window clean and follow the installation instructions provided with your product.

Camera Setup & App Connection

Which app should I use for my DETIKO camera?

Please download the official DETIKO app listed in your product manual or on the product page.

How do I connect my camera to Wi-Fi?

1. Download the DETIKO app.

2. Power on the camera.

3. Follow the in-app setup instructions.

4. Make sure your phone is connected to a stable 2.4GHz Wi-Fi network.

Does the camera support 5GHz Wi-Fi?

Most DETIKO cameras currently support 2.4GHz Wi-Fi networks only. Please check your product page or manual for model-specific compatibility.

Why won’t my camera connect to Wi-Fi?

Please check the following:

• Your Wi-Fi password is correct.
• Your network is 2.4GHz Wi-Fi.
• The camera is within Wi-Fi range.
• Bluetooth and location permissions are enabled during setup.
• Your router is working properly.

How do I reset my camera?

Press and hold the reset button for 5–10 seconds until you hear a prompt or see the indicator light flash. Then follow the app instructions to set up the camera again.

Why does my camera appear offline?

This may happen because of a weak Wi-Fi signal, router issue, power interruption, or outdated firmware. Restart your camera and router, then check your network connection.

Can multiple users access the same camera?

Yes. You can securely share camera access with family members through the DETIKO app.

How do I share camera access with family members?

Open the DETIKO app, select your device, and use the “Share Device” feature to invite family members or other users. Device sharing and Family Management may have different functions depending on the app version.

Recording & Storage

Does the camera record continuously?

This depends on the camera model and recording settings. Some models support continuous recording, while others record only when motion is detected.

Does the camera require a microSD card?

Some features may require a microSD card for local video storage. Supported card sizes are listed in the product manual.

What microSD card size is recommended?

We generally recommend using a Class 10 microSD card with a capacity supported by your camera model.

Can I use cloud storage?

Yes. Certain DETIKO cameras support secure cloud storage plans.

How long are recordings stored?

Storage duration depends on your microSD card capacity, cloud plan, video resolution, and recording settings.

Can I download recorded videos?

Yes. You can download supported recordings directly through the DETIKO app.

How do I delete recordings?

Open the app, go to playback or storage settings, and select the recordings you want to delete.

Motion Detection & Notifications

Why am I not receiving motion alerts?

Please check the following:

Notification permissions are enabled on your phone.

Motion detection is turned on in the app.

Your camera has a stable internet connection.

App alerts are not blocked by your phone settings.

How do I adjust motion sensitivity?

Open the camera settings in the DETIKO app and adjust the motion sensitivity level based on your environment.

Can the camera detect people, pets, or vehicles?

Selected DETIKO cameras support smart AI detection features such as person, pet, or vehicle recognition.

Why am I getting too many notifications?

You can reduce false alerts by adjusting motion sensitivity, detection zones, or notification schedules.

Can I customize activity zones?

Yes. Some DETIKO cameras allow you to create custom motion detection zones to focus on the areas that matter most.

Video & Audio Features

Does the camera support two-way audio?

Yes. Selected DETIKO cameras include a built-in microphone and speaker for two-way audio communication.

Can I hear sound from the camera?

Yes. Live audio is available through the DETIKO app if supported by your camera model.

Does the camera support night vision?

Yes. Most DETIKO security cameras feature infrared night vision or color night vision, depending on the model.

Why is the video blurry or lagging?

Video quality may be affected by slow internet speeds, weak Wi-Fi signal, network congestion, dirty glass, or low lighting conditions.

Can I view recordings in HD?

Yes. Supported DETIKO cameras can stream and record in HD resolution.

Privacy & Security

Is my data secure?

DETIKO uses security measures designed to help protect your data and device access.

Can other people access my camera?

Only users authorized by you through your DETIKO account can access your camera.

How do I protect my account?

We recommend using a strong password and enabling additional account security features whenever available.

Does DETIKO sell my personal information?

No. Please review our Privacy Policy for details about how your information is collected, used, and protected.

Troubleshooting

My camera keeps disconnecting. What should I do?

Try these steps:

Restart your camera and router.

Move the camera closer to your router.

Check your Wi-Fi signal strength.

Update the app and firmware.

Make sure your camera has a stable power source.

The app is crashing or freezing. What should I do?

Please make sure you are using the latest version of the app. Restart your phone and reinstall the app if needed.

I forgot my account password. What should I do?

Use the “Forgot Password” option on the login screen to reset your password.

My camera is not turning on. What should I do?

Please check the power cable, power adapter, battery level, and power outlet connection. If the issue continues, contact support@detikovision.com.