INDOOR CAMERA
Window Camera
From adding your camera to your first live view.
SETUP VIDEOS
Connect your camera.
Choose your product and follow the Wi-Fi setup, step by step.
ABS EDITION
Smart Bird Feeder
Get connected before heading out to the garden.
BAMBOO EDITION
Smart Bird Feeder
A guided connection for your Bamboo Edition.
FREQUENTLY ASKED QUESTIONS
Find your next step.
Quick answers, organized around your product.
Window Camera
6 answersCan I use it without a subscription?
Yes. Use a compatible microSD card for local recording and playback without a subscription. The microSD card is sold separately. Advanced AI services require a paid plan.
Is there a free subscription trial?
Yes. Window Camera subscription features include a 7-day free trial. After the trial, a paid plan is required for advanced AI services. You can continue local microSD recording without a subscription; the card is sold separately.
What do the advanced AI services include?
Custom event notifications, structured text descriptions of events, text search, and smart event categorization. Check the available plan and features in your app.
Does it need a power outlet?
Yes. It connects over Wi-Fi and needs plug-in power. Install the camera indoors, facing through the glass. It is not waterproof.
Which Wi-Fi network can I use?
The current Window Camera supports 2.4GHz and 5GHz Wi-Fi.
How can I reduce window reflections?
Clean the glass, attach the supplied mount as instructed, and place the camera close to the window. Reduce nearby indoor lights and check the live view after dark. Glass treatments, lighting, and placement affect the result.
Smart Bird Feeder
5 answersWhat differs between ABS and Bamboo?
The camera configuration is the same. The main differences are the feeder housing material and the accessories supplied with each edition.
Can I use it without a subscription?
Yes. Use a compatible microSD card for local recording and playback. The card is sold separately. Advanced AI services, including AI bird identification, require a paid plan.
Which Wi-Fi network is required?
Use a 2.4GHz Wi-Fi network. Check signal strength at your chosen location before mounting.
Does solar power replace charging?
Fully charge the camera before setup. Solar charging assists the battery; performance depends on sunlight, placement, weather, and bird activity.
How should I refill and clean it?
Switch off and protect the camera before cleaning. Follow the supplied manual to open the feeder, remove old food, clean the feeding area, and allow it to dry fully before adding fresh food. Do not immerse the camera or electronic parts.
Orders & support
8 answersWhich app should I download?
Use the app named in the manual or the supplied QR code. DETIKO and InstaVision app versions can differ by product version.
What should I do if I can't download the DETIKO app on my iPhone?
If you can't download the DETIKO app on your iPhone, first check whether your iPhone is running iOS 14.0 or later. If your iOS version is lower than 14.0, please update your operating system and try downloading the app again.
How can I reduce frequent or unnecessary notifications?
In the DETIKO app, go to Settings → Event Settings and turn off Other Basic Alerts. This helps reduce alerts caused by minor changes, such as changes in lighting, moving leaves, or insects. You can still receive person, vehicle, and animal detection alerts. Keep the notifications for those detection types enabled.
How long does U.S. delivery take?
Allow 1–3 business days for processing, then typically 3–5 business days after shipment. All accepted orders include free standard shipping with no minimum purchase. Online checkout currently supports eligible U.S. delivery addresses only. Outside the United States, email info@detikovision.com before ordering. Window camera delivery to the UK and Germany requires email confirmation; bird feeders ship within the U.S. only.
Can I return or exchange my order?
Yes. Request a return or exchange within 30 days of delivery, including for hardware bought on promotion. Products may be reasonably tested and must be returned in good condition with the original packaging and included items. DETIKO covers verified quality-related return shipping; customers pay shipping for non-quality returns.
When will I receive my refund?
Approved refunds are issued within 10 business days after receipt and inspection of the return. Your payment provider may need additional time to post it.
What does the warranty cover?
A 1-year limited hardware warranty covers defects in materials and workmanship under normal use. See the full warranty for exclusions and claim instructions.
How do I get help?
Email info@detikovision.com with your model, order number, and a description of the issue.
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