FAQs
DETIKO FAQs
Orders & Shipping
I placed an order but haven’t received a confirmation email.
Please check your spam or promotions folder first. If you still can’t find the confirmation email, contact our support team with the email address used during checkout.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to change or cancel your order, please contact us as soon as possible. Once the order has been shipped, we may no longer be able to modify it.
How long does shipping take?
Most U.S. orders are processed quickly and delivered within 5–10 business days
Shipping times vary depending on your location and shipping method selected at checkout. Most U.S. orders are delivered within 5–10 business days.
Do you offer international shipping?
Yes. We ship to selected international destinations. Shipping rates and delivery times will be calculated at checkout.
How can I track my order?
Once shipped, you’ll receive a tracking number via email. You can also track your order anytime through your DETIKO account.
Why is my tracking information not updating?
Tracking updates may take 24–48 hours to appear after shipment. If there has been no movement for several days, please contact our support team.
What should I do if my package is delayed, lost, or arrives damaged?
Check your tracking link first. For damaged items, please contact us within 48 hours of delivery with photos of the packaging and product, and we will rush a replacement to you.
Can I change or cancel my order after placing it?
To ensure fast shipping, our warehouse processes orders immediately. Please contact our support team via live chat or email ASAP. Once shipped, we cannot modify the order.
I placed an order but didn’t receive a confirmation email. What should I do?
Please check your Spam or Promotions folder. If it’s not there, contact us with the email address used at checkout.
Returns & Refunds
Can I change or cancel my order after placing it?
What is your return policy?
We offer a hassle-free return policy for eligible items within the return window listed on our policy page. Products must be returned in original condition.
How do I start a return and when will I get my refund?
Contact our support team with your Order Number. Once we receive and inspect your item, refunds are processed within 3-5 business days back to your original payment method.
Warranty & Support
Does DETIKO offer a product warranty?
Yes, selected DETIKO products come with a Limited Warranty covering manufacturing defects under normal use.
What is not covered under warranty?
Damage caused by misuse, accidental damage, unauthorized modifications, or improper installation is not covered.
Product & Camera FAQs
Does this camera require a monthly subscription?
No. Selected DETIKO cameras can work with local storage without requiring a monthly subscription.
Can I use the camera without cloud storage?
Yes. Many DETIKO cameras support local microSD card storage.
Is installation beginner-friendly?
Yes. Most DETIKO cameras are designed for quick DIY setup and can usually be installed within minutes.
Does the camera work outdoors?
Selected models are designed for outdoor use and can operate in rain, heat, and cold weather conditions. Please check the product page for specific weather-resistance ratings.
Can I view the camera remotely when I’m away from home?
Yes. You can securely access live video and recordings through the DETIKO app anytime.
Will the camera continue recording if WiFi disconnects?
Some models can continue recording locally to a microSD card even during temporary internet interruptions.
Does the camera support Alexa or Google Home?
Selected DETIKO cameras support Alexa and Google Assistant integration.
Camera Setup & App Connection
Which app should I use for my DETIKO camera?
Please download the official DETIKO app listed in the product manual or product page.
How do I connect my camera to Wi-Fi?
1. Download the DETIKO app.
2. Power on the camera.
3. Follow the in-app setup instructions.
4. Make sure your phone is connected to a stable 2.4G WiFi network.
Does the camera support 5G WiFi?
Most DETIKO cameras currently support 2.4GHz WiFi networks only.
Why won’t my camera connect to WiFi?
Please confirm:
· Your WiFi password is correct
· Your network is 2.4G
· The camera is within WiFi range
· Bluetooth and location permissions are enabled during setup
How do I reset my camera?
Press and hold the reset button for 5–10 seconds until you hear a prompt or see the indicator light flash.
Why does my camera appear offline?
This may happen due to weak WiFi signal, router issues, power interruption, or outdated firmware. Restart the camera and check your network connection.
Can multiple users access the same camera?
Yes. You can share camera access securely through the DETIKO app.
How do I share camera access with family members?
Open the app, select your device, and use the “Share Device” feature to invite family members or other users. Please note that device sharing and Family Management are separate features with different functions.
Can I view my camera remotely?
Yes. You can access your camera remotely anytime through the DETIKO app.
Can I connect the camera to Alexa or Google Home?
Selected DETIKO products support Alexa and Google Assistant integration. Please check your product page for compatibility.
Recording & Storage
Does the camera record continuously?
This depends on the camera model and recording settings. Some models support continuous recording, while others record only when motion is detected.
Does the camera require an SD card?
Some features may require a microSD card for local video storage. Supported card sizes are listed in the product manual.
What SD card size is recommended?
We generally recommend Class 10 microSD cards with capacities supported by your camera model.
Can I use cloud storage?
Yes. Certain DETIKO cameras support secure cloud storage plans.
How long are recordings stored?
Storage duration depends on your SD card capacity, cloud plan, and recording settings.
Can I download recorded videos?
Yes. You can download videos directly through the DETIKO app.
How do I delete recordings?
Open the app, go to playback or storage settings, and select the recordings you want to delete.
Motion Detection & Notifications
Why am I not receiving motion alerts?
Please check:
· Notification permissions are enabled on your phone
· Motion detection is turned on in the app
· Your camera has a stable internet connection
How do I adjust motion sensitivity?
Open the camera settings in the app and adjust the motion sensitivity level based on your environment.
Can the camera detect people, pets, or vehicles?
Selected models support smart AI detection features such as person, pet, or vehicle recognition.
Why am I getting too many notifications?
You can reduce false alerts by adjusting motion sensitivity, detection zones, or notification schedules.
Can I customize activity zones?
Yes. Some DETIKO cameras allow you to create custom motion detection zones.
Video & Audio Features
Does the camera support two-way audio?
Yes. Selected DETIKO cameras include built-in microphone and speaker support for two-way communication.
Can I hear sound from the camera?
Yes. Live audio is available through the DETIKO app if supported by your model.
Does the camera support night vision?
Yes. Most DETIKO security cameras feature infrared or color night vision.
Why is the video blurry or lagging?
Video quality may be affected by slow internet speeds, weak WiFi signal, or network congestion.
Can I view recordings in HD?
Yes. Supported cameras can stream and record in HD resolution.
Privacy & Security
Is my data secure?
DETIKO uses industry-standard security measures to help protect your data and device access.
Can other people access my camera?
Only users authorized by you through your DETIKO account can access your camera.
How do I protect my account security?
We recommend using a strong password and enabling additional account security features whenever available.
Does DETIKO sell my personal information?
No. Please review our Privacy Policy for details about how your information is collected, used, and protected.
Troubleshooting
My camera keeps disconnecting. What should I do?
Try these steps:
· Restart your camera and router
· Move the camera closer to your router
· Check your WiFi signal strength
· Update the app and firmware
The app is crashing or freezing.
Please make sure you are using the latest version of the app. Restart your phone and reinstall the app if necessary.
The QR code won’t scan during setup.
Increase your phone screen brightness, clean the camera lens, and hold the QR code steady about 6–8 inches from the camera lens.
I forgot my account password.
Use the “Forgot Password” option on the login screen to reset your password.
My camera is not turning on.
Please verify the power cable, adapter, battery level, or power outlet connection.