Warranty Policy

Thank you for choosing DETIKO. We stand behind the quality of our products and want every customer to feel confident when purchasing from us.

This Warranty Policy applies to DETIKO-branded products purchased directly from our official website, authorized online stores, or approved retail partners.

1. Limited Warranty Period

DETIKO provides a 1-year limited warranty on eligible hardware products, including the main device and original accessories, starting from the date of delivery or purchase.

For online purchases, the warranty period begins on the date the carrier marks the order as delivered.

For retail or offline purchases, the warranty period begins on the purchase date shown on a valid sales receipt.

If a product or part is replaced under warranty, the replacement will be covered for the remaining period of the original warranty or 30 days from the replacement date, whichever is longer.

2. What This Warranty Covers

This limited warranty covers defects in materials and workmanship under normal residential use during the warranty period.

Covered issues may include:

  • Manufacturing defects in the device or original accessories

  • Internal electronic failures under normal use

  • Hardware or functional failures not caused by misuse, damage, or unauthorized repair

3. What This Warranty Does Not Cover

This warranty does not cover damage or issues caused by:

  • Accidental damage, including drops, impact, fire, liquid immersion, or improper handling

  • Misuse or use outside the instructions provided in the user manual

  • Unauthorized disassembly, modification, or repair

  • Normal wear and tear, including scratches, dents, fading, or cosmetic damage that does not affect product function

  • Power surges, lightning, floods, earthquakes, or other events beyond DETIKO’s control

  • Products purchased from unauthorized sellers, second-hand marketplaces, or unofficial channels

  • Products with missing, altered, removed, or unreadable serial numbers or identification labels

  • Lost or stolen products

  • Damage caused by third-party accessories, software, apps, or services not provided or approved by DETIKO

4. 30-Day Returns & Exchanges

You may request a return or exchange within 30 days of delivery, including for hardware purchased at a promotional price. Products may be opened and reasonably tested, and must be returned in good condition with the original packaging, accessories, manuals, and proof of purchase.

DETIKO covers verified quality-related return shipping. Customers pay shipping for non-quality returns. Please contact info@detikovision.com for authorization before sending a product back.

Approved refunds are issued to the original payment method within 10 business days after the return is received and inspected. See the Refund Policy for details.

5. Holiday Return Extension

Orders placed between November 1 and December 31 may be returned or exchanged until January 31 of the following year, provided the product meets our return eligibility requirements.

6. How to Start a Warranty Claim

To start a warranty claim, please contact our support team at:

Email: info@detikovision.com

When contacting us, please include:

  • Your order number or valid proof of purchase

  • The product serial number, if available

  • A clear description of the issue

  • Photos or videos showing the problem

  • Your shipping address and contact information

After reviewing your request, DETIKO may provide troubleshooting support, replacement parts, repair service, or a replacement product.

Please do not send any product back without receiving return instructions or authorization from DETIKO.

7. Warranty Resolution

If your claim is approved, DETIKO may, at its discretion:

  • Help troubleshoot the issue

  • Provide replacement parts

  • Repair the product

  • Replace the product with a new or refurbished unit of equal or similar value

Replacement products may be new or factory-refurbished and will be tested to meet DETIKO quality standards.

8. Limitation of Liability

To the fullest extent permitted by applicable law, DETIKO’s responsibility under this warranty is limited to repair, replacement, or refund of the defective product.

DETIKO is not responsible for indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of recordings, loss of business, loss of profits, or costs related to substitute products or services.

DETIKO’s total liability will not exceed the amount paid for the product.

Some states do not allow limitations on implied warranties or the exclusion of certain damages, so some of the above limitations may not apply to you.

9. Your Legal Rights

This limited warranty gives you specific legal rights. You may also have other rights that vary by state.

Nothing in this Warranty Policy is intended to limit any rights you may have under applicable consumer protection laws.

10. Contact Us

If you have any questions about this Warranty Policy or need help with your DETIKO product, please contact us:

Email: info@detikovision.com
Website: www.detikovision.com
Hours: Monday – Friday, 9:00 AM – 6:00 PM PT