Terms & Conditions
Last updated: October 29, 2026
These Terms & Conditions apply to shopping and use of www.detikovision.com. “DETIKO,” “we,” “us,” and “our” refer to the website operator identified at the end of these terms. Please read these terms together with the policies linked below before placing an order.
1. Website shopping and product services
These terms cover the website, hardware purchases made here, and related customer support. Connected apps, cloud storage, and optional AI services may have separate terms, privacy notices, and subscription rules shown in the app supplied with your product. Buying hardware does not by itself mean that an optional paid app plan is included.
2. Placing an order
Provide accurate contact, billing, and delivery information, and review the product, selected material or pack size, quantity, and total before submitting your order. You must be legally able to enter into the purchase. If you notice an error, contact info@detikovision.com as soon as possible; changes may not be possible once processing or shipment has started.
If an item cannot be supplied or an order requires clarification, we will contact you using the details provided. Keep your order confirmation for support and proof of purchase.
3. Prices, payment, and offers
Website prices are shown in U.S. dollars unless another currency is clearly displayed. Available payment methods, shipping charges, applicable taxes, and the final order total are shown at checkout before payment. Review any offer conditions, eligible products, expiry, and combination limits shown with a discount or at checkout.
Prices and availability can change. Product images may show an illustrative scene or optional items; check the product details and packing information for the selected option. If a material pricing or product information error affects your order, we will contact you to resolve it.
4. Choosing and installing your product
Check the power source, supported Wi-Fi network, installation environment, and local storage requirements before purchasing. Window Camera requires plug-in power and indoor installation. Bird feeder setup requires a compatible 2.4GHz Wi-Fi network and an initial full charge. Follow the manual supplied with your product and check the live view before fixing its final position.
Glass, lighting, Wi-Fi signal, weather, placement, and settings can affect performance. No camera or notification system guarantees that every event will be detected or prevents loss or damage. Use cameras lawfully and respect the privacy of other people.
5. Local storage, trial, and optional subscriptions
Compatible microSD storage supports local recording and playback without a subscription. SD card not included. Advanced AI services and cloud services require an applicable paid plan. Features can vary by product, app, and plan.
Window Camera subscription features include a 7-day free trial. Review the price, billing period, renewal terms, and cancellation instructions in the applicable app or purchase channel before starting a trial or paid plan. The Window Camera trial statement does not establish a trial offer for every other product.
6. Shipping and delivery
Most orders are processed within 1-3 business days after payment confirmation. U.S. transit typically takes 3-5 business days after shipment; processing time is additional. All accepted orders include free standard shipping with no minimum purchase. Online checkout currently supports eligible U.S. delivery addresses only. Outside the U.S., contact info@detikovision.com before ordering. Available destinations and any checkout-specific estimates are shown before payment. Estimates can be affected by carrier conditions, holidays, weather, or other delays.
See the Shipping Policy for delivery areas, tracking, address changes, and help with missing or damaged packages. Contact us promptly if something is wrong with your delivery.
7. Returns, exchanges, and refunds
You may request a return or exchange within 30 days of delivery, including for hardware purchased at a promotional price. Products may be opened and reasonably tested and must meet the return conditions. DETIKO covers verified quality-related return shipping; customers pay shipping for non-quality returns.
Contact us before sending a return. Approved refunds are issued to the original payment method within 10 business days after the return is received and inspected; payment providers may need additional time. See the Refund Policy for the complete conditions, any published holiday extension, and digital product or subscription exceptions.
8. Limited hardware warranty
Eligible hardware is covered by a 1-year limited warranty for defects in materials and workmanship under normal use. The Warranty Policy explains eligibility, exclusions, and how to request support. Keep your proof of purchase and follow the supplied installation and care instructions.
9. Privacy and communications
The Privacy Policy describes website shopping, customer support, cookies, and advertising-related data practices. App, camera, and cloud data are addressed by the notices applicable to those services. Marketing email signup is optional and marketing emails include an unsubscribe option.
10. Website content and outside links
Do not misuse the website, interfere with its security, submit unlawful material, or attempt unauthorized access. Product and brand content is protected by applicable intellectual property rights. Names and logos of other companies belong to their respective owners.
Some links lead to other services or retailers. A purchase completed on Amazon is subject to that retailer's checkout, delivery, and return arrangements. DETIKO hardware warranty eligibility is described in our Warranty Policy. Commissioned or sponsored media coverage is identified with the coverage.
11. Your rights and changes
Nothing in these terms excludes or limits consumer rights that cannot be excluded under applicable law. We may update website terms and content; the date above identifies this version. For questions about an existing order, keep the order confirmation and contact us.
12. Contact and website operator
DETIKO customer support: info@detikovision.com
Website operator: HONG KONG NOVA CREATION TECHNOLOGY CO., LIMITED