Privacy Policy

Effective Date: June 10, 2025

At DETIKO, we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website (the "Site"), use our mobile application (the "App"), or interact with our smart devices (collectively, the "Services").

1.Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from our smart hardware.

A. Information You Provide to Us

Account Information: Name, email address, password, and profile preferences when you create an account.

Purchase Information: Billing address, shipping address, and payment information (processed via secure third-party processors like Shopify Payments, Google Pay, or PayPal).

Support Communication: Records of your correspondence when you contact our customer support team.

B. Device, App & Camera Data

As a smart home security brand, DETIKO collects limited device and app-related information to provide, secure, and improve our services.

Camera Content:

Depending on your device settings and selected services, DETIKO cameras may capture photos, videos, audio, snapshots, or motion events. This content is processed based on your choice—whether stored locally via an SD card, securely uploaded to encrypted cloud storage, or shared through the App.

Device Information:

We may collect technical details such as your device ID, model, firmware version, battery level, Wi-Fi signal strength, connection status, and error logs to ensure optimal performance.

App Usage & Diagnostics:

To improve your experience, we analyze how you interact with the DETIKO App, including feature usage, notification preferences, crash reports, and troubleshooting data.

Location Information:

We may use general, IP-based location data to support regional settings, security features, and fraud prevention. If you explicitly grant location permissions in the App, precise location data may be used to support localized features (such as regional weather or specialized smart observation features).

C. Information Collected Automatically

  • Log Data: When you visit our website or use our services, we automatically collect certain technical information. This includes your IP address, browser type, device type, operating system, pages viewed, referring URLs, access times, and diagnostic logs.

  • Cookies & Tracking Technologies: We use cookies, pixels, tags, and similar analytics tools to operate our platform, remember your preferences, and improve user experience. These technologies also help us measure advertising performance and support our marketing activities where permitted by law.

  • Third-Party Analytics & Advertising: Our website integrates industry-standard tools like Google Analytics and Meta Pixel. These tools collect data on how visitors interact with our content, including products viewed, device/browser details, referral sources, and engagement with our advertisements.

2.How We Use Your Information

We use the collected data for the following essential purposes:

  • Service Delivery & Core Functions: To process orders, manage your account, and power the core features of your DETIKO products—including delivering seamless Live View, secure video recordings, and instant motion alerts.

  • AI Smart Features & Personalization: To enhance your experience by tailoring content to your product features, such as boosting AI detection accuracy, or supporting specialized smart observation data (e.g., localized features or bird/species identification where applicable).

  • Product Improvement & Diagnostics: To troubleshoot hardware and firmware issues, optimize App performance, enhance device reliability, and develop new user-friendly features.

  • Customer Communication: To send transactional order updates, shipping notifications, critical security alerts, and account notices. You may also receive marketing communications where permitted, with the option to opt-out at any time.

  • Safety, Security & Legal Compliance: To detect fraud, prevent unauthorized access, safeguard user accounts, and comply with applicable local U.S. laws, regulations, or valid law enforcement requests.

3.Sharing Your Information

We do not sell your personal information. To deliver the best experience, we may share your data only under the following strictly managed circumstances:

Trusted Service Providers: We partner with third-party vendors who help us operate our business, including website hosting (e.g., Shopify), reliable cloud storage (e.g., AWS), secure payment processing, order fulfillment, shipping, marketing analytics, customer support, and fraud prevention.

App & Device Service Partners: We may share limited technical logs and device metadata with certified partners to support network connectivity, app functionality, real-time push notifications, and over-the-air (OTA) firmware updates.

AI and Product Improvement: We value your absolute privacy. We do not use your private video or audio recordings for AI training or algorithm improvements unless you explicitly choose to opt-in, share them with the community, or provide mandatory consent in accordance with applicable laws.

Legal Requirements & Public Safety: We may disclose your information if required to do so by local U.S. laws, court orders, legal processes, or valid government requests, or if we firmly believe disclosure is necessary to protect the rights, property, or safety of DETIKO, our users, or others.

4.Your Rights and Choices

Depending on where you live—including California, Colorado, Texas, Virginia, the EEA, the UK, or other regions with active privacy laws—you may have specific rights regarding your personal information.

These rights typically include:

  • Access & Portability: You may request access to the personal information we hold about you and receive a copy in a structured, portable format.

  • Correction: You may request that we correct inaccurate, incomplete, or outdated personal information.

  • Deletion: You may request the deletion of your personal data, subject to certain exceptions permitted by local laws.

  • Opt Out of Marketing: You can opt-out or unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email.

  • Cookie & Advertising Preferences: You can manage or disable cookies through your browser settings. Where required by law, DETIKO provides a cookie preference tool or banner allowing you to customize, accept, or reject specific tracking categories.

  • Opt Out of Sale or Sharing (U.S. State Rights): Under laws like the California Consumer Privacy Act (CCPA/CPRA), you have the right to opt-out of the "sale" or "sharing" of your personal information for targeted, cross-context behavioral advertising. Where applicable, DETIKO provides mechanisms for eligible users to exercise these choices, including a “Do Not Sell or Share My Personal Information” link or support for recognized universal opt-out signals (such as Global Privacy Control).

5.Data Security & Retention

Security: We use industry-standard encryption to protect your data both when it's being sent and when it's stored. While no internet connection is 100% secure, we do our best to keep your information safe.

Retention: We only keep your information for as long as your account is active, as needed to provide our services, or to meet standard legal requirements.

6.Children’s Privacy

Safely connecting families is our priority. DETIKO services are not directed to anyone under 13. We strictly safeguard our platform to ensure we do not collect data from children, and we encourage parents to contact us immediately if they have any questions regarding family privacy.

7.Changes to This Policy

We may update this Privacy Policy from time to time to reflect improvements in our products or updates to legal standards. If we make any major changes, we will let you know by posting the revised policy on this page and updating the "Effective Date" at the top.

8.Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us at:

Email: support@detikovision.com

 

Cookie Policy

This Cookie Policy explains how DETIKO uses cookies, pixels, analytics tools, and similar technologies when you visit our website.

1.What Are Cookies?

Cookies are small text files placed on your device when you visit a website. Cookies help websites operate properly, remember your preferences, improve user experience, analyze traffic, and support advertising or marketing activities.

Similar technologies may include pixels, tags, software development kits, local storage, and tracking technologies used by analytics and advertising partners.

2.How We Use Cookies

DETIKO uses cookies and similar technologies for the following purposes:

Essential Cookies
These cookies are necessary for our website to function properly. They may be used for shopping cart functionality, checkout, account login, security, fraud prevention, and website performance.

Analytics Cookies
These cookies help us understand how visitors use our website, which pages are visited, how users interact with our content, and how we can improve the shopping experience.

Advertising & Marketing Cookies
These cookies help us measure ad performance, understand campaign effectiveness, create advertising audiences, and show more relevant ads on platforms such as Google, Facebook, and Instagram.

Preference Cookies
These cookies help remember your preferences, such as language, region, display settings, or other website choices.

3.Google Analytics

We use Google Analytics to help us understand website traffic, visitor behavior, product page performance, and marketing effectiveness.

Google Analytics may collect information such as your IP address, browser type, device information, pages viewed, referral source, time spent on pages, and interactions with our website.

Google may use cookies and similar technologies to collect and process this information according to Google’s own privacy practices.

4.Meta Pixel

We use Meta Pixel to help measure the effectiveness of our advertising and improve marketing performance on Meta platforms, including Facebook and Instagram.

Meta Pixel may collect information about your interactions with our website, such as pages viewed, products viewed, items added to cart, checkout activity, purchases, device information, browser information, and interactions with our ads.

Meta may use cookies and similar technologies to process this information according to Meta’s own privacy practices.

5.Third-Party Cookies

Some cookies on our website may be placed by third-party service providers, such as Shopify, Google, Meta, payment processors, analytics providers, advertising partners, email marketing tools, or fraud prevention services.

These third parties may collect information about your use of our website and other websites over time, subject to their own privacy policies.

6.Your Cookie Choices

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, checkout, account login, or other features.

Where required by law, we may provide a cookie banner or cookie preference tool that allows you to accept, reject, or manage certain categories of cookies.

You may also manage advertising preferences through Google, Meta, or other advertising platform settings.

7.California Privacy Choices

If you are a California resident, you may have the right to opt out of the sale or sharing of personal information, including certain sharing used for cross-context behavioral advertising. California’s privacy guidance states that consumers may request businesses to stop selling or sharing personal information, including through Global Privacy Control signals where applicable.

Where required by law, DETIKO will provide a way for eligible users to exercise applicable privacy rights, including opt-out rights.

8.Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our cookies, tracking technologies, services, or legal requirements.

When we update this Cookie Policy, we will revise the “Effective Date” at the top of the page.

9.Contact Us

If you have any questions about this Cookie Policy or how DETIKO uses cookies and similar technologies, please contact us:

DETIKO Privacy Team
Email: support@detikovision.com
Website: https://www.detikovision.com/pages/contact-us