Privacy Policy
At Detiko, we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website (the "Site"), use our mobile application (the "App"), or interact with our smart devices (collectively, the "Services").
1. Information We Collect
We collect information that you provide directly to us, information collected automatically, and information from our smart hardware.
A. Information You Provide to Us
Account Information: Name, email address, password, and profile preferences when you create an account.
Purchase Information: Billing address, shipping address, and payment information (processed via secure third-party processors like Shopify Payments, GPay or PayPal).
Support Communication: Records of your correspondence when you contact our customer support team.
B. Content & Device Data (The "Smart" Data)
As a provider of smart observation technology, we collect:
Media Content: Photos and videos captured by your Detiko device that you choose to upload, save, or share via the App.
Device Metadata: Device ID, firmware version, battery levels, Wi-Fi signal strength, and technical logs.
Location Data: General location (via IP address) or precise GPS location (if you enable it in the App) to provide localized weather or bird-sighting data.
C. Information Collected Automatically
Log Data: IP address, browser type, operating system, and pages viewed.
Cookies & Tracking: We use cookies and similar technologies (like pixels) to analyze site traffic and remember your preferences.
2. How We Use Your Information
We use the collected data for the following purposes:
Service Delivery: To process orders, manage your account, and provide the core functions of the Detiko App (e.g., bird identification and notification).
Personalization: To tailor content, such as identifying species in your area or suggesting community highlights.
Improvement & Analytics: To troubleshoot hardware issues, improve AI recognition accuracy, and optimize App performance.
Communication: To send order updates, security alerts, and marketing materials (you may opt-out of marketing at any time).
Safety & Security: To detect and prevent fraudulent transactions or unauthorized access.
3. Sharing Your Information
We do not sell your personal information. We share your data only in the following circumstances:
Service Providers: With vendors who help us with web hosting (e.g., Shopify), cloud storage (e.g., AWS), payment processing, and email delivery.
AI Training (Anonymized): We may use anonymized media content to train our bird-recognition algorithms. This data is stripped of personal identifiers.
Legal Requirements: If required by law, or to protect the rights, property, or safety of Detiko, our users, or the public.
Business Transfers: In connection with any merger, sale of company assets, or acquisition.
4. Your Rights and Choices
Depending on where you live (such as California or the EU), you may have the following rights:
Access & Portability: Request a copy of the personal data we hold about you.
Correction: Request that we fix inaccurate information.
Deletion: Request that we delete your personal data (subject to certain legal exceptions).
Opt-Out of Tracking: You can set your browser to refuse cookies or use "Do Not Track" signals, though some features may not function properly.
5. Data Security & Retention
Security: We implement industry-standard encryption (SSL/TLS) to protect data in transit and at rest. However, no method of transmission over the internet is 100% secure.
Retention: We keep your information for as long as your account is active or as needed to provide you with Services and comply with legal obligations.
6. Children’s Privacy
Detiko products are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it immediately.
7. International Data Transfers
As a global company, your data may be transferred to and processed in the United States or other countries where our servers are located. By using our Services, you consent to these transfers.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date."
9. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us at:
Detiko Privacy Team Email: support@detiko.com