Privacy Policy

1. What this policy covers

This policy covers our online store, purchases, website marketing, product reviews, and customer support. References to ‘DETIKO,’ ‘we,’ ‘us,’ and ‘our’ mean the website operator identified in the Contact us section.

Camera live view, device pairing, cloud recordings, App permissions, and App-based AI features are addressed in the privacy notices presented for the App and connected service you use. Those notices can differ by product, App version, and region. See App and camera privacy resources. They supplement this website notice and do not remove our responsibilities for information we process.

2. Information we collect and where it comes from

The information involved depends on how you interact with us. We collect information you provide, information generated by your website activity, and information supplied by the service providers that help complete your transactions or support requests.

Payment details are handled through the payment services used at checkout. We receive transaction information needed to manage the order; the payment provider’s notice also describes its processing.

Reviews and other content published on the website can be visible to other visitors. Contact us if you have a privacy concern about a review. When requesting support, please avoid sending passwords, complete payment card details, or unnecessary footage of other people.

3. How we use information

• Shopping and fulfillment: process purchases, arrange delivery, provide order updates, and handle returns, refunds, or warranty requests.
• Customer support: answer questions, investigate issues, and communicate a resolution.
• Website operation and security: maintain the store, remember settings, troubleshoot faults, and detect fraud or misuse.
• Marketing and measurement: send promotional emails where permitted, understand how the store is used, and measure or personalize advertising, subject to applicable choices and requirements.
• Legal and business administration: maintain accounting records, resolve disputes, and comply with applicable obligations or valid legal requests.

Promotional emails include an unsubscribe option. Unsubscribing does not prevent necessary order, support, security, or other service messages.

4. Who receives information

We disclose information for the purposes described in this policy to the following types of recipients, as relevant to your interaction:

• Store and business service providers: Shopify, payment services, shipping and fulfillment partners, order management services, customer support and email tools, and review platforms. These services receive information relevant to the functions they provide.
• Advertising partners: Meta receives information about website interactions through Meta Pixel, as explained in Cookies and advertising.
• Recipients you choose: for example, when you ask us to work with a delivery provider or publish a review.
• Legal or business recipients: where necessary to comply with applicable law, respond to valid legal process, address fraud or security issues, protect rights, or carry out a business transaction such as a merger or sale, subject to applicable protections.

Some services, including Shopify consumer services and external payment or shopping platforms, also process information under their own privacy notices. Our website is hosted by Shopify. Read the Shopify Consumer Privacy Policy and visit Shopify’s privacy controls for information about Shopify’s own processing and choices.

Our advertising disclosures can qualify as a ‘sale,’ ‘sharing,’ or processing for targeted advertising under some U.S. state privacy laws, even without a monetary payment. See Your privacy rights for how to submit an opt-out request.

5. Cookies, analytics, and advertising

Cookies, pixels, and similar technologies help the store work and record website interactions. They have different purposes:

• Essential technologies: support features such as the cart, checkout, sign-in, security, and fraud prevention.
• Preferences: remember choices such as language, region, and privacy settings.
• Analytics and diagnostics: support Shopify reporting, website troubleshooting, and understanding which products or pages visitors use.
• Advertising: help measure campaigns, build relevant audiences, and show or evaluate ads.

Meta Pixel

We use Meta Pixel for advertising measurement and related advertising features. It can send Meta information such as your browser or device identifiers, pages and products viewed, cart or checkout actions, and purchase events. Meta may associate this information with information it holds and use it under its own privacy practices. See Meta’s Privacy Policy.

Your website choices

Use the Cookie preferences link in the website footer, where available, to review the controls provided for your location. You can also change browser cookie settings. Blocking cookies may affect the cart, sign-in, checkout, or other features. Browser controls apply to the browser or device you use and may need to be repeated after you clear cookies.

You can request an opt-out from sale, sharing, or targeted advertising by emailing info@detikovision.com. You do not need to create an account to submit a request. These request options do not limit any additional rights you have under applicable law, including rights associated with legally recognized browser opt-out signals such as Global Privacy Control.

Changing marketing email preferences, browser cookie settings, and an App’s permissions are separate choices. One does not necessarily change the others.

6. How long information is kept

Retention depends on the information and the reason it is needed. We use the following criteria rather than applying one period to every record:

• Orders and transaction records: completion of delivery, returns or warranty handling, and applicable tax, accounting, dispute, and recordkeeping requirements.
• Support records and material you send: resolving the request, dealing with related follow-up issues, and relevant legal or security needs. Avoid sending more personal information than the issue requires.
• Account information: maintaining your shopping account and associated services, subject to deletion requests and records we must retain.
• Marketing preferences: the duration of your subscription or permission, with limited suppression records retained where needed to honor an unsubscribe or opt-out.
• Website logs and identifiers: the period relevant to their operation, security, reporting, or advertising purpose and applicable settings or requirements.

A deletion request does not necessarily remove records we are permitted or required to retain, for example for an unresolved return, fraud prevention, or legal recordkeeping. App and cloud-recording retention is described in the relevant service notice and plan, not by the website record criteria above.

7. Your privacy rights and requests

Depending on where you live and which law applies, you may have rights to:

• Know about or access personal information and obtain a portable copy.
• Correct inaccurate information or request deletion, subject to applicable exceptions.
• Opt out of sale, sharing, or processing for targeted advertising, and exercise any applicable rights concerning sensitive information.
• Withdraw consent where processing relies on consent.
• Appeal a declined request or raise a concern with a relevant privacy authority, where those rights apply.

Email info@detikovision.com with the subject Privacy request, describe what you would like us to do, and tell us the email associated with your shopping or support interaction. You can submit a request without opening an account.

For access, correction, or deletion, we may ask for reasonable information to verify the request and protect your information. Please do not send passwords or complete payment card details. Opt-out requests are handled using the information needed to apply the choice and are not subject to the identity-verification requirements used for access or deletion.

Where applicable, an authorized agent can submit a request. We may ask for evidence of authorization as permitted by law. We respond within the period required by applicable law and explain any permitted extension or a decision we cannot fulfill. To appeal a decision where an appeal right applies, reply to our response or email the same address with Privacy appeal in the subject.

We do not discriminate against you for exercising applicable privacy rights. Some information remains necessary to complete a purchase or provide the service you requested.

8. Security and international processing

We use reasonable administrative, technical, and organizational safeguards designed to protect information handled for our website and customer support. No website, storage system, or transmission method can be guaranteed completely secure. Please use care when sharing information and contact us if you suspect unauthorized use of your shopping account.

Our business and service providers can operate in different countries, so information may be processed outside your country of residence. Applicable privacy protections and required safeguards apply to those transfers. This statement does not mean that visiting our website constitutes blanket consent to any international transfer.

9. Children’s information

Our online store is intended for a general adult shopping audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website. If you believe a child has provided information to us through shopping or support, contact info@detikovision.com so we can investigate and take appropriate action.

This statement is about website users. It does not imply that a camera can never capture an image or sound involving a child; camera and App processing is addressed in the relevant service notices.

10. App and camera privacy resources

DETIKO App is our branded mobile application for compatible DETIKO products. The privacy notice presented in the DETIKO App explains its permissions, connected features, cloud processing, retention, and deletion controls. Please review the notice for your actual App and device version.

Private recordings and AI training

DETIKO does not use your private camera recordings or audio to train AI models. Processing content to provide an enabled feature, such as event detection or an event description, is different from using it to train a model. If you choose to send a clip to customer support, it is handled as support content under this policy.

These App resources supplement the information here and do not waive obligations we have for information we process. If you are unsure which notice or contact applies, email us with your product model and App name so we can help route your request.

11. Changes to this policy

We update this policy when our website practices or applicable requirements change. The date at the top identifies the latest version. We provide additional notice or obtain consent when required for a material change. Updated wording does not by itself authorize a new use of information that requires separate notice or consent.

Our website can link to other businesses, including Amazon, media publications, payment services, and social platforms. Their own privacy notices apply to their processing when you interact with them.

12. Contact us