Website operator: HONG KONG NOVA CREATION TECHNOLOGY CO., LIMITED
Website: detikovision.com
Customer support: info@detikovision.com

Shipping Policy

At DETIKO, we want every order to be delivered safely, clearly, and on time. This Shipping Policy explains how we process, ship, and deliver DETIKO orders, including window cameras, smart bird feeders, and related accessories.

1. Order Processing Time

Most orders are processed within 1–3 business days after payment is confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays. During peak seasons, product launches, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping Time

Most U.S. orders are delivered within 3–5 business days after shipment.

Delivery times may vary depending on your location, shipping method, carrier conditions, weather, holidays, and other factors outside of our control.

Estimated delivery time does not include order processing time.

3. Free Shipping

All orders accepted by DETIKO include free standard shipping, with no minimum purchase amount. For eligible U.S. delivery addresses, the standard shipping charge is $0 regardless of the merchandise subtotal or discounts.

4. U.S. Shipping

DETIKO ships to most locations within the United States.

Some remote areas, military addresses, U.S. territories, or restricted delivery regions may require additional shipping time or may not be eligible for delivery depending on carrier availability.

If your address cannot be served, our support team will contact you as soon as possible.

5. Destinations outside the U.S.

Online checkout currently supports eligible U.S. delivery addresses only. If you are outside the United States, email info@detikovision.com before placing an order to confirm delivery eligibility and estimated timing.

Window camera delivery to the United Kingdom and Germany may be arranged only after email confirmation. Smart bird feeders, including ABS and Bamboo editions, currently ship within the United States only. Free shipping does not mean worldwide delivery is available. Any applicable import taxes or duties will be clarified before an international order is confirmed.

6. Order Tracking

Once your order ships, you will receive a tracking number by email.

Please allow 24–48 hours for tracking information to update after the carrier receives your package.

You can also track your order through your DETIKO account or the tracking page provided in your shipping confirmation email.

7. Incorrect or Incomplete Shipping Address

Please make sure your shipping address is correct before placing your order.

If you entered an incorrect or incomplete address, contact us immediately at info@detikovision.com.

We process orders quickly, so we cannot guarantee that address changes can be made after an order is placed. DETIKO is not responsible for packages delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

8. Delayed, Lost, or Damaged Packages

If your package is delayed, please check your tracking link first for the latest carrier update.

If your package appears lost or has not moved for several days, please contact our support team so we can help investigate with the carrier.

If your item arrives damaged, please contact us promptly, ideally within 48 hours of delivery and include:

• Your order number

• Photos of the damaged packaging

• Photos or video of the damaged product

• A brief description of the issue

We will review the case and help resolve the issue with a replacement, repair, or refund when applicable.

9. Split Shipments

In some cases, items in the same order may ship separately due to inventory availability, warehouse location, or package size.

If your order ships in multiple packages, you may receive more than one tracking number.

10. Delivery Responsibility

If a package is marked delivered but you cannot locate it, contact us so we can help investigate with the carrier. Available next steps depend on the circumstances and applicable rights.

If your tracking shows delivered but you cannot find your package, please check your mailbox, front door, porch, building office, neighbors, or local carrier first. If you still cannot locate it, contact our support team for assistance.

Contact Information

For questions about shipping, delivery, tracking, or DETIKO camera orders, please contact our customer success team:

Email: info@detikovision.com

Prompt reporting helps us document delivery issues and does not limit applicable consumer rights or the published return policy.