Refund policy
Website operator: HONG KONG NOVA CREATION TECHNOLOGY CO., LIMITED
Website: detikovision.com
Customer support: info@detikovision.com
30-Day Returns & Exchanges
You may request a return or exchange within 30 days of delivery, including for hardware purchased at a promotional price.
Return condition
Products may be opened and reasonably tested. Please return the product in good condition with its original packaging, accessories, manuals, and proof of purchase. Damage caused by misuse, accidental damage, or unauthorized modification is not covered by this return policy.
How to start
Email info@detikovision.com with your order number, product model, and reason for return. We will provide authorization and return instructions. Please do not ship a product back before receiving these instructions.
Return shipping
DETIKO covers return shipping for verified quality-related issues. Customers pay return shipping for non-quality returns, such as a change of mind or ordering the wrong item. Follow the return instructions for the correct label and address.
Exchanges
Contact us within the same 30-day window to request an exchange. We will confirm the next steps and availability.
Damaged, defective, or incorrect items
Please contact us promptly with your order number and photos or video of the issue. We will review the case and arrange troubleshooting, replacement, repair, or a refund as applicable.
Refunds
We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed after approval, contact us.
Digital products and gift cards
Gift cards, digital downloads, and activated subscription services are non-refundable once redeemed, used, or accessed, except where applicable rights require otherwise.
Holiday orders
Orders placed between November 1 and December 31 may be returned or exchanged until January 31 of the following year, subject to the same return conditions.
For hardware warranty coverage beyond the return period, see our 1-year limited warranty. These terms do not limit applicable consumer rights.